1. Introduction

Welcome to Convertly ("we," "our," or "us"), operated by Convertly LLC. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lead conversion platform and services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us when you:

Register for an account
Use our AI voice agents and services
Subscribe to our newsletter or marketing communications
Contact our customer support
Participate in surveys or promotions

This information may include:

Name, email address, and phone number
Business name and business contact information
Billing and payment information
Profile information and preferences
Customer and lead data processed through our platform

2.2 Call and Conversation Data

When you use our AI voice agents, we collect:

Call recordings and transcripts
Phone numbers (caller and recipient)
Call duration and metadata
Lead qualification data and appointment information
Conversation analytics and insights

2.3 Automatically Collected Information

We automatically collect certain information when you access our platform:

Device information (IP address, browser type, operating system)
Usage data (pages viewed, features used, time spent)
Cookies and similar tracking technologies
Log data and error reports

3. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our AI voice agent services
To process your transactions and manage your account
To improve and personalize your experience
To communicate with you about updates, support, and promotional offers
To analyze usage patterns and optimize our platform
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms
To train and improve our AI models (using anonymized data)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

Payment processors
Cloud hosting providers
Analytics and monitoring services
Customer support tools
AI and machine learning infrastructure providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information, including:

256-bit SSL encryption for data transmission
Encrypted storage of sensitive data
Regular security audits and penetration testing
Access controls and authentication mechanisms
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account information: Retained while your account is active and for a reasonable period thereafter
Call recordings: Retained as specified in your service agreement or as required by law
Transaction records: Retained for tax and accounting purposes as required by law
Analytics data: May be retained indefinitely in anonymized form

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to processing of your personal information
Restriction: Request restriction of processing in certain circumstances
Withdrawal of Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at privacy@convertly.live. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Maintain your session and preferences
Analyze platform usage and performance
Personalize your experience
Deliver targeted advertising (with your consent)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. Third-Party Links and Services

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, and shared
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Convertly LLC

Email: privacy@convertly.live

Support: support@convertly.live